Sarah C Rajala
objective
To further my knowledge and experience with The Hartford and its insurance products.
experience
- 2005-Present
The Hartford Windsor, CT
- Customer
Care Agent
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- Top performer in Customer experience. Personal and differentiated service on each customer interaction. Individualized approach to make each customer feel valued to encourage positive word of mouth (eNPS).
- Utilize front line underwriting skills to balance business viability with superior customer service
Team Underwriting champion – communicate UW Process updates, trend opportunities, and improve team underwriting acumen. Leading team in top underwriting scores for 2013.
- Product and process resource: trained paper functions one-on-one and in group setting; participated in projects and pilots including five-vehicle split, PI writing company depopulation, unified logon pilot.
- Technical expert, HIG systems include – SFE, Client, Café, TABS, PEGA, Alchemy
- CT Property & Casualty Licensed. HIG trained in Auto, Home, New Business. Paper functions include State Filings, Scratches, Cash Management, Fraud Files; amongst others
- AARP Service Achievement Circle” Jan-June 2013, 1st ranked in CT Service. “Spirit of the Stag” for top performance in Quality, April 2013. Two time Quality Department “Pick of the Week” for Service.
- 2007-2012
1105 Media Chatsworth, CA
- Freelance Website Programmer (Remote)
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- Conversion of print editions of THE Journal and Campus Technology magazines for website viewing. Minor graphics editing, HTML coding, proof work.
1999-2005
Movie Gallery Windsor, CT
- Manager
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- Leadership included scheduling, service training, recruiting, influencing skills training, and promotion
- Overall facility management included payroll, POS oversight, shipping/receiving, and general building requirements
education
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1998-1999
University of Connecticut
- Storrs, CT
- 1994-1998
East Windsor High School
- East Windsor, CT
other
skills
Microsoft Office Suite, Website Development/Construction, Corel Paint Shop Pro; Adobe Fireworks, Dreamweaver, HTML.
references
Available upon request.
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