Sarah C Rajala


objective



  To further my knowledge and experience with The Hartford and its insurance products.

experience

  2005-Present
The Hartford Windsor, CT

Customer Care Agent
  • Top performer in Customer experience. Personal and differentiated service on each customer interaction. Individualized approach to make each customer feel valued to encourage positive word of mouth (eNPS).
  • Utilize front line underwriting skills to balance business viability with superior customer service Team Underwriting champion – communicate UW Process updates, trend opportunities, and improve team underwriting acumen. Leading team in top underwriting scores for 2013.
  • Product and process resource: trained paper functions one-on-one and in group setting; participated in projects and pilots including five-vehicle split, PI writing company depopulation, unified logon pilot.
  • Technical expert, HIG systems include – SFE, Client, Café, TABS, PEGA, Alchemy
  • CT Property & Casualty Licensed. HIG trained in Auto, Home, New Business. Paper functions include State Filings, Scratches, Cash Management, Fraud Files; amongst others
  • AARP Service Achievement Circle” Jan-June 2013, 1st ranked in CT Service. “Spirit of the Stag” for top performance in Quality, April 2013. Two time Quality Department “Pick of the Week” for Service.
  2007-2012
1105 Media Chatsworth, CA

Freelance Website Programmer (Remote)
  • Conversion of print editions of THE Journal and Campus Technology magazines for website viewing. Minor graphics editing, HTML coding, proof work.


  1999-2005
Movie Gallery Windsor, CT

Manager
  • Leadership included scheduling, service training, recruiting, influencing skills training, and promotion
  • Overall facility management included payroll, POS oversight, shipping/receiving, and general building requirements

education

  1998-1999
University of Connecticut
Storrs, CT

  1994-1998
East Windsor High School
East Windsor, CT

other skills


  Microsoft Office Suite, Website Development/Construction, Corel Paint Shop Pro; Adobe Fireworks, Dreamweaver, HTML.

references


  Available upon request.

     

 


  e-mail sarah@clowningglory.com
  53 spring st • windsor locks, ct 06096 phone (860) 712-5798